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Unified Customer Experience Platform
Industry: Automobile
Challenge:
Hyundai Motor Company India, wanted to provide their customers with an immersive experience for their Car models across its vast dealership network in the country. However, due to the diverse nature and large scale of this network, many dealerships faced challenges in displaying the complete range of vehicles at their respective locations.
Solution:
Create a Unified Customer Experience Platform, through Digital Transformation to provide immersive experience through in-store digitization across Mobiles, Tablets, Kiosks & Broadcasting solutions.
Results:
Customer experience was significantly enhanced through rich, visually engaging product illustrations accessible at their fingertips. Comprehensive product information empowered quicker buying decisions. Additionally, over 20,000 sales consultants were equipped with critical product knowledge and industry insights, serving as ready reckoners to deliver a more informed and effective sales experience.