Client: KIA Motor Pvt Ltd

Industry: Automobile

Challenge:

Owning a car is not just a luxury — but an emotion that reflects freedom, pride, and personal achievement!
Car delivery represents the final step in the sales cycle — where the dealership completes the transaction and delivery of promised value to the customer.
This event has transcended into an occasion that needs to be captured in the most effective way to create a memory

Solution:

Create a solution to capture and transform the delivery experience.
The solution is equipped with a camera to capture visual feed in raw format.
The sales consultant or dealership staff can further choose footage from various frames of the captured audiovisual feed.
Sales consultants can add desired filters, tags, banners, messages, emojis and audio tracks are per the customer’s choice and create an enhanced output.
The sales consultants can also be assisted by the AI/AR feature enabled by the solution.The final output can be shared on social media.

Results:

Customers – They found Emotional Fulfilment, Enhanced Satisfaction that reinforced their purchase decisions.
Dealerships- A polished delivery experience creates differentiation, helps building better customer relations for retention and increases referrals.
Brand – A greater Branding opportunity with deeper engagement at the last mile of sales. Customer advocacy and an opportunity for insights and feedback.